|What happened to my old account?|
|Welcome to the new Fox Mustang Restoration! We launched a new website as of 1/21/2014. We were unable to transfer the account information from the old site to this new one. That means that your wishlist has not been transferred. Also, we have a record of your reward points, but they will have to be entered manually, so just shoot us and email or give us a call and we will add them to your account.
We have transferred the billing information that we have in our customer database. Your account should now be linked to the email address that we had on file for you.
|How do I create an account?|
1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
|How do I edit my account information?|
|Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.|
|How much is my shipping?|
|Domestic ground shipping within the 48 contiguous United States is FREE!
If you would like to have your shipment expedited or your packages are being shipping internationally then your shipping charges are automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. For more information regarding international shipments Click Here.
|I forgot my password.|
|Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.|
|How do I return my product?|
|Please click here for more information on returning an item.|
|I received the wrong product.|
|If you feel that you have received the wrong product, please contact customer service us at 704.888.1278 or firstname.lastname@example.org within 72 hours of receiving the product.|
|What is your return policy?|
|Please see our Terms & Conditions for complete details regarding our return policy.|
|When will my order ship?|
|Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.|